The digitalisation of society is a vehicle for opportunities and simplification for citizens. However, this digitalisation also leads to inequalities within the population: those linked to access to computers and an Internet connection, those linked to knowledge of computers and how to use them, and those linked to usage and the ability to take ownership of the contents made accessible by ICTs.
To make the Brussels Region a Smart City that increases the well-being of its citizens (privately, professionally and in their interactions with the administrations) and boosts economic dynamism, it is essential to increase accessibility and the basic digital skills of its citizens in a comprehensive and ongoing way.
According to a study
carried out by a team of UCL researchers in 2017, several variables must be taken into account when describing the digital divide in the Brussels Region: gender, income level, ethnic origin, any disability, location, housing, age, level of education or possible early school-leaving, etc. The digital divide affects many sections of the population and the digitally excluded are therefore not a homogeneous social category.